Put an end to email chaos
helpydesk is more than just a replacement for your inbox
Benefits from the cloud
Always the latest version
You do not need to perform updates any more - you always use the latest version automatically.
Worldwide and always available
Your data is always and everywhere available and can be accessed by you.
Security and backups
Don't take any risk and have your data securely backed up with always up-to-date backup.
Search and Filter
Find faster what you're looking for
By integrating the latest search mechanisms, you can quickly search your personal system and save valuable time. These search queries can be directly used in your system when integrating our API. All data displayed in tables can be captured directly in a direct search.
Multilingualism
Hello. Hallo. ¡Hola!
helpydesk offers you the opportunity to maintain customer contact in any language. To enable you to go international immediately, we provide helpydesk with full functionality in both German and English. In addition, you have the option of entering all translations directly when entering different areas.1
File Uploads
Unlimited storage for all your files
A picture is worth a thousand words. With helpydesk, you and your customers have the ability to upload images, documents, and other files via email or directly through the system. We provide you with storage space and take care of backing up the data.
Customer Management
helpydesk - Customer management
With CRM functions, you always have a complete overview of your customers. All requests can be conveniently found under the customer's account in a history. You can adjust a customer account at any time to keep up-to-date information about your customers.
Test helpydesk now completely free and without obligation for 30 days.
You have the opportunity to test helpydesk completely free of charge for 30 days with full functionality. You are welcome to schedule a call back and we will be happy to answer any questions you may have.
Multidomain Support
Enjoy the flexibility of using unlimited custom domains to connect with helpydesk. All features are available across all domains, making it easy to manage and use. You can utilize your own domain for helpydesk by simply linking it with our system. With just a few steps, you can configure your domain, such as support.yourdomain.com, and use it with helpydesk.1
Free SSL Certificates
Security for you and your customers' data
For each registered domain, you automatically receive a free SSL certificate to ensure that the connection is always encrypted and that all data is transmitted securely. This certificate is automatically generated when you enter the domain after adjusting your DNS server.2
E-Mail Templates
In dialog with the customer
helpydesk has a variety of pre-defined emails that are automatically sent to your customers upon certain actions. This feature provides more transparency in your processes. All email templates can be customized and expanded to stay true to your company's corporate identity. Upon request, each template can be adapted to each individual brand.
Brands
Many brands and products - one support team
Integrate your company's brands directly into helpydesk and customize all associated functions to match your corporate identity. This makes it possible to reflect your internal company structures and allow individual employees access to specific brands. Each employee can provide individual signatures specific to each brand, and email templates can be tailored to each brand. Settings can be configured for each brand to suit your needs. This guarantees a high degree of flexibility and ensures a high level of brand recognition for your customers.1
Further features at a glance
Virus scanner
Protect your infrastructure. Files sent via helpydesk are automatically checked for viruses and trojans.1
Spam filter
The integrated spam filter of helpydesk ensures that you don't have to deal with unnecessary extra work.1
Data security
All systems are backed up multiple times a day, encrypted, and kept available through georedundancy.
Mobile Version
helpydesk relies on a responsive design, which allows it to be displayed in an optimized version on any device.
Integration
Use the full API of helpydesk to integrate it with your website or existing services.1
Notifications
To keep you up-to-date, you will be automatically notified by email of any changes made to a ticket.
Duplicate answers
Prevent multiple supporters from responding to a ticket with helpydesk's automatic prevention feature.
Internal inquiries
Internally ask questions to a colleague or supervisor within a ticket using helpydesk.
Privacy
Employees automatically receive access only to the necessary and authorized data, and never more.
2 A free SSL certificate is automatically provided through Let's Encrypt.
